Refund policy
Last Updated: October 13, 2026
At DeepTireh, we want our customers to feel confident when purchasing medical devices, mobility aids, rehabilitation equipment, home-care products, and related healthcare products from us.
DeepTireh offers a 30-day return policy for all physical products currently sold through our website. You have 30 days from the date you receive your order to request a return. Opening the packaging and briefly trying the product do not prevent a return when it is clean, undamaged and complete with its accessories.
Our official website is:
For return or refund assistance, please contact:
30-Day Return Policy
Request your return within 30 days after receiving your item.
Opened packaging and a brief trial are welcome. For a change-of-mind return, the product must:
Be clean and undamaged;
Include all original accessories, manuals, components and parts; and
Include your order number, receipt or other proof of purchase.
Original packaging is preferred where available, but opening or no longer having the original box does not automatically prevent a return. Use suitable protective packaging to prevent damage in transit.
You can also request a return for a quality issue, delivery damage or an incorrect or incomplete order. The clean and undamaged condition requirement does not exclude a product because of the defect or delivery damage you are reporting.
Contact support@deeptireh.com for approval and the correct return address before shipping. We will guide you through the return process.
How to Request a Return
To start a return, please contact:
Email: support@deeptireh.com
Please include:
Your order number;
Name and email address associated with the order;
Product you wish to return;
Reason for the return; and
Photos or videos where applicable, particularly for damaged, defective, incomplete, or incorrect products.
Our customer support team will review your request and provide return instructions if the return is approved.
Please do not send products to any address without first receiving return instructions from DeepTireh.
The return address may differ depending on the product, warehouse, shipping country, and reason for return.
Return Shipping Costs
Product Quality Issues or DeepTireh Errors
If the return is caused by an issue attributable to DeepTireh, such as:
A defective product;
Product damaged during delivery;
Incorrect product received;
Missing major components or accessories; or
Other verified product quality issues,
DeepTireh will evaluate the case and, where approved, may provide an appropriate solution such as:
Replacement parts;
Product replacement;
Repair;
Return shipping assistance; or
A refund.
For a return for a refund due to a verified quality issue, delivery damage or fulfillment error, DeepTireh will generally cover reasonable authorized return shipping costs when a return is required.
If you choose repair or replacement under the one-month warranty instead of a return for a refund, the customer pays shipping costs for warranty service. See Warranty and Product Support.
Non-Quality Returns
If you return a product for reasons unrelated to product quality, fulfillment error, or courier damage, you are generally responsible for the return shipping costs.
Examples may include:
Changed your mind;
Ordered the wrong size or model;
Product does not suit your personal preference;
No longer need the product;
Incorrect product selected by the customer; or
Other personal reasons.
Original shipping charges, expedited shipping fees, and return shipping costs may be non-refundable unless required by applicable law or the return is caused by DeepTireh.
Damaged, Defective, or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If your product arrives:
Damaged;
Defective;
Incomplete;
With missing components;
Significantly different from what you ordered; or
As the wrong product,
please contact us as soon as possible at:
Please provide your order number and clear photos or videos showing the issue where possible.
We will review the information and determine the appropriate solution.
Depending on the circumstances, we may provide:
Troubleshooting assistance;
Replacement parts;
A replacement product;
Repair assistance;
Return instructions; or
A refund.
Please retain the original product and packaging while your claim is under review unless otherwise instructed.
Opened and Briefly Tried Products
The same 30-day return policy applies to our mobility, bathroom safety and other physical products. Opening a package, assembling a product correctly or briefly trying it does not automatically make it non-returnable.
For a change-of-mind return, please keep the product clean, undamaged and complete with its original accessories. Follow the product’s care instructions when cleaning it.
If a product has a quality issue, delivery damage or missing components on arrival, contact support with photos or video where possible. These issues remain eligible for review rather than being refused because the product has been opened or tried.
Mandatory consumer rights remain unaffected.
When a Return May Not Qualify
Opening the package or briefly trying the product is not a reason to refuse a return. A change-of-mind return may not qualify if:
The request is made more than 30 days after delivery;
The product is no longer clean or has been damaged through customer handling; or
Original accessories, manuals, components or parts are missing.
Quality issues, delivery damage and incorrect or incomplete orders can still be reported to support. Contact us if you are unsure about your product’s condition or return options. Nothing in this policy limits mandatory consumer rights.
Exchanges
If you would like a different model, size, configuration, or product, please contact DeepTireh Customer Support.
Depending on product availability and the circumstances, we may assist with an exchange.
In many cases, the most efficient process is to return the original eligible item and place a separate order for the replacement product after the return has been approved.
Any price difference between products will apply.
European Union 14-Day Right of Withdrawal
If you are a consumer located in the European Union and the applicable distance-selling laws apply to your purchase, you generally have the right to withdraw from your purchase within 14 days without providing a reason, subject to applicable legal exceptions.
The withdrawal period generally begins from the date you, or a third party designated by you, receives the goods.
Applicable legal exceptions may affect the statutory right of withdrawal. Our separate 30-day return policy also allows opened packaging and a brief trial when the product is clean, undamaged and complete with its accessories.
If you wish to exercise your right of withdrawal, please contact:
The product should be returned in substantially the same condition as received, with its original accessories and packaging where reasonably possible.
Nothing in this policy is intended to reduce any mandatory consumer rights available under applicable EU law.
Refunds
Once your approved return has been received, we will inspect the returned product.
We will notify you regarding the status of your refund after the inspection is completed.
If the refund is approved, DeepTireh will issue the refund to the original payment method used for the purchase.
Refunds are not normally issued to a different credit card, bank account, PayPal account, or other payment method unless required by law or technically necessary.
After DeepTireh processes the approved refund, it generally takes approximately 1–3 business days for the refund to be processed.
Please note that the actual time for the funds to appear in your account may vary depending on your:
Bank;
Credit card issuer;
PayPal;
Digital wallet provider; or
Other payment service provider.
Financial institutions may require additional processing time that is outside DeepTireh's control.
If you have not received your refund after a reasonable period following confirmation that the refund has been processed, please contact:
Partial Refunds
In certain circumstances, DeepTireh may approve only a partial refund where permitted by applicable law.
This may apply where a returned product:
Is missing accessories, manuals, or parts;
Has been damaged after delivery;
Has been used beyond a brief trial and no longer meets the clean and undamaged return condition;
Has been improperly packaged for return;
Has suffered damage or is missing parts because of customer handling; or
Is otherwise not returned in its original eligible condition.
Opening the packaging or a brief trial alone will not cause a deduction when the product remains clean, undamaged and complete. Any deduction will be assessed reasonably based on the condition of the returned product and applicable law.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will attempt to cancel the order if it has not yet entered fulfillment or shipping.
Once an order has already been processed, packed, or shipped, we may no longer be able to cancel it.
In that case, you may need to wait until the product is delivered and then request a return according to this Return & Refund Policy.
Refused or Undeliverable Packages
If a package is refused by the customer or returned because of:
An incorrect or incomplete shipping address;
Repeated unsuccessful delivery attempts;
Failure to collect the package;
Refusal to accept delivery; or
Other circumstances attributable to the customer,
any applicable return shipping, carrier charges, or other reasonable costs may be deducted from the refund where permitted by law.
This does not apply where the delivery failure was caused by DeepTireh or the shipping carrier.
Warranty Claims
A warranty repair or replacement is separate from a return for a refund.
All physical products currently sold by DeepTireh include a one-month warranty from delivery for quality issues arising during normal use. DeepTireh provides repair or replacement as needed. The customer pays shipping costs for warranty repair or replacement. Deliberate damage is excluded.
Report the issue within the warranty period with your order number, product model and photos or video where relevant. Read Warranty and Product Support for the process and contact support@deeptireh.com before shipping a product.
Mandatory consumer rights remain unaffected.
Return Authorization
DeepTireh reserves the right to reasonably inspect and verify claimed defects, damage, missing components, or other return reasons before approving a return, replacement, warranty remedy, or refund.
Customers must obtain return authorization and return instructions from DeepTireh Customer Support before sending products back.
Returns sent without authorization may:
Be delayed;
Be delivered to the wrong facility;
Be rejected; or
Be impossible to properly identify or process.
Please contact us before returning any product.
Contact Us
If you have questions regarding returns, refunds, exchanges, defective products, damaged orders, or warranty claims, please contact:
DeepTireh Customer Support
Email: support@deeptireh.com
Website: https://deeptireh.com/
When contacting us, please include your order number and the email address associated with your purchase whenever possible.