Return and refund information for DeepTireh orders.

Return Window

Eligible products purchased from the DeepTireh website may be returned within 30 days of delivery, subject to this policy and approval by DeepTireh support.

Return eligibility for products purchased through other marketplaces, retailers, or third-party sellers may be subject to the policy of that purchase channel.

Return Eligibility

To be considered for return, products should generally be in original or acceptable condition, include required parts and accessories, and be returned with proof of purchase.

• The return request must be submitted within the applicable return window.
• The product must match the order record.
• The product must not be damaged by misuse, improper assembly, unauthorized modification, or failure to follow instructions.
• DeepTireh may request photos before authorizing a return.

Product Condition Requirements

Mobility aids, bath safety products, commode chairs, transfer benches, shower stools, canes, crutches, walkers, and rollators are support products that must be handled carefully for return review.

For health, hygiene, safety, and inspection reasons, used, contaminated, damaged, altered, incomplete, or unsanitary products may be ineligible for return or refund.

How to Start a Return

Contact DeepTireh support before sending any product back. Returns must be reviewed and authorized before shipment.

• Submit a support request through the Support Center.
• Select “Returns or Refunds” as the support topic.
• Include your order number, product model, reason for return, and photos when relevant.
• Wait for return instructions before shipping the item back.

Refund Processing

Once an authorized return is received, DeepTireh may inspect the product before approving a refund. Refunds, if approved, are typically issued to the original payment method.

Shipping charges, return shipping costs, handling fees, or other costs may be non-refundable unless required by law or unless the return is caused by a DeepTireh fulfillment error or approved damaged-item case.

After DeepTireh issues a refund, the time for funds to appear may depend on the customer’s bank, card issuer, payment provider, or payment method.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing parts, or incorrect, contact DeepTireh support promptly before using the product.

• Include your order number.
• Include photos of the product, packaging, shipping label, damaged area, or missing parts.
• Keep the product and packaging until your support request is reviewed.
• Do not discard packaging or parts until instructed by DeepTireh support.

Non-Returnable or Limited-Return Items

Some products or situations may be ineligible for return or may require additional review.

• Products used in a way that affects hygiene, safety, or inspection.
• Products damaged by misuse, improper setup, unauthorized repair, or modification.
• Products missing required parts, accessories, labels, manuals, or packaging where needed for return review.
• Products purchased from unauthorized sellers or channels outside DeepTireh’s direct website, unless otherwise approved.

This policy does not limit any rights customers may have under applicable consumer protection laws.